NHAI has simplified the ‘Know Your Vehicle’ (i.e. KYV) process for FASTag users.

Under the revised guidelines, FASTag services will not be discontinued for non-compliant vehicles, and users will be provided sufficient opportunity to complete the KYV process.

Read in Hindi: केवाईवी गैर-अनुपालन वाले वाहनों के लिए बंद नहीं होंगी फास्टैग सेवाएं

Under the simplified KYV guidelines, side photographs of cars, Jeeps, and vans will no longer be required. Only the front picture showing the number plate and FASTag will be required to be uploaded. Also, provisions will be made to automatically fetch RC details from Vahan when the user enters the Vehicle Number, Chassis Number, or Mobile Number. If multiple vehicles are registered against a single mobile number, the user will be able to select the vehicle for which they wish to complete KYV.

To maintain the continuation of services, FASTags issued before the KYV policy shall remain active unless complaints are received for loose tags or misuse. Also, issuer banks will send SMS reminders to the users to complete KYV.

In case a user faces difficulty in uploading documents for any reason, the issuing bank shall proactively contact the customer and assist in completing the KYV process, before disconnection.

Customers can also lodge complaints or raise queries on the National Highway Helpline Number 1033 for any KYV-related issues with their issuer bank.