Over 100,000 unique citizens from different parts of India and some NRIs participated in this exercise which lasted almost a month and included a combination of 20 polls and discussions. Over 15,000 citizens participated in each one of the polls and a total of 375,568 responses were received making it a very large sample size. The sample also included people from all age groups 18 and above. Also, 46% of the respondents were from Tier 1 cities, 27% from Tier 2 cities and 27% were from Tier 3 and rural parts of India. 

Key Quantitative Findings from the two years of governance Citizen Survey:

* 35% believe unemployment rate has reduced, 43% believe otherwise

* 38% believe prices of essential commodities have come down, 55% believe they have gone up

* 38% believe crime against women/children has reduced, 44% believe it has not reduced

* 18% believe their elected MP is engaged in constituency issues, 66% see no engagement

* 36% believe Ministries are taking citizen feedback and acting, 48% believe they are not

* 67% believe cleanliness and sanitation in their city has improved, 28% see no improvement

* 61% believe corruption has reduced while 32% don’t see any reduction

* 56% see an improvement in power/water situation while 34% haven’t experienced improvement

* 60% believe doing business has become easier while 23% believe it has not

* 61% believe Government has done its best to get GST approved while 30% don’t believe so

* 72% believe there has been growth in infrastructure development, only 20% disagree

* 72% believe that terrorism has reduced, 21% believe they have not

* 90% feel India’s image and influence in the world has improved, only 8% disagree

* 34% believe relationship with Pakistan has improved, 51% don’t see an improvement

* 63% believe issues of communalism have been effectively handled, 31% think otherwise

* 68% believe Government is on track to deliver to promises made pre-election, 26% don’t believe so

* 64% believe the Government has met (46%) or exceeded (18%) expectations, 36% find performance below expectations.

Below are key qualitative recommendations from citizens on Government focus for the coming year:

* Driving District level reforms – Taking missions like Make in India down to the district level by selecting 10 districts where business can start up in days and operate hassle free.

* Driving Urban Local Body reforms – Taking 10 urban local bodies and transforming their functioning, making them systems driven and corruption free.

* Redefining Smart City initiative to Liveable City initiative and deliver something in 3 years.

* Initiating judicial reforms in partnership with judiciary and speeding the justice process.

* Initiating police reforms so our policing becomes smarter, force well paid and citizen-friendly.

* Ensuring no undue tax harassment for common tax paying citizens and start up entrepreneurs.

* Ensuring GST and Land Bill are cleared in the parliament.

* Re-looking at Start Up India so it encourages millions of entrepreneurs not just tech start ups.

* Implementing a KRA system for all bureaucrats which links pay and promotion to performance.

* Replacing the file system in Central Government offices with electronic files.

* Getting Ministers, Bureaucrats and MPs to engage with citizen issues on the ground.

* Developing 2-3 model states where central reforms/missions flow seamlessly to the ground level and benefit the common citizen.